Return & Refund Policy
1. Return Eligibility
We accept returns under the following conditions:
- Request is made within 7 days of delivery
- Product is unused, unworn, and unwashed
- Original tags and packaging are intact
2. Non-Returnable Items
- Sale or discounted products
- Used or damaged items
- Customized or special-order items
3. Return Process
To initiate a return:
- Email support@zenithxthrive.com with your order details
- Our team will review and approve the request
- Return instructions will be provided
Returns sent without approval may not be accepted.
4. Damaged or Incorrect Products
If you receive a defective or incorrect item, contact us within 48 hours with images.
5. Exchanges
Exchanges are subject to stock availability.
6. Refunds
- Refunds are processed after inspection
- Approved refunds will be issued to the original payment method
- Processing time: 5–7 business days
7. Late Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Reach out to us if the issue persists